Working Through Financial Difficulty

Overcoming budgetary setbacks
The FDIC encourages banks to work with their customers experiencing financial difficulty, where possible. This may include delaying loan payments, extending the terms of a loan, or restructuring loan agreements. It is important to contact your bank to discuss your options before skipping any payments or taking any other action that differs from the terms of your loan.
If you do not think you can make your loan payments on time, contact your bank as soon as possible to discuss your options. Paying your debts late or not at all can cause significant problems, including the assessment of fees. In addition, making late payments can damage your credit score. Your bank may be able to work with you on a solution, but it is critical that you contact your bank as soon as possible and explain your situation.
 
Beware of scams
Scammers try to profit from people who are financially vulnerable. Scams are meant to sell you services or products that sound good, but only take your money, so be on the lookout. Do not provide bank account or credit card numbers or other personal information over the phone or in an email, unless you can verify that the entity is reputable and trustworthy.
 
Credit counselors and assistance with creating a budget or plan
With the help of a credit counselor, you can get advice on creating a budget and a plan to address your financial difficulty. This should allow you to organize your debts and establish a roadmap to paying them down. A credit counselor may also help you work with your financial institution. Counselors typically do not negotiate any reduction in the debt you owe. However, they may be able to help make your monthly debt payments more manageable by negotiating extensions of the time that you can repay loans and working with your financial institution regarding fees and interest charges. 
 
What is mortgage forbearance?
Mortgage forbearance is when your financial institution or lender agrees to allow you to temporarily make reduced mortgage payments or suspend your mortgage payments for a period of time. Forbearance may help you through your financial hardship by providing temporary budget relief or giving you additional time to catch up. Forbearance does not cancel the amount you owe to your financial institution. You will have to repay any missed or reduced payments in the future.
 
Dealing with a debt collector
Ignoring or avoiding a debt collector will not stop their attempts at contacting you. The debt collector may even use other means to try to collect the outstanding debt, including a lawsuit. If you do not owe the debt, you should explain this to the debt collector attempting to contact you. If the debt is yours and you are unable to make payments, you may be able to make arrangements with the debt collector. You can also ask the debt collector in writing to stop contacting you, which will stop the communications; however, this does not necessarily stop other efforts to collect the debt.
 
FDCPA communication requirements for debt collectors:

  • Generally, debt collectors are prohibited from contacting you at an unusual time or place, and are prohibited from contacting you before 8 a.m. or after 9 p.m.
  • Debt collectors are not allowed to harass you or anyone else through any forms of their contact.
  • If you are represented by an attorney, the debt collector generally must stop contacting you, and must contact the attorney instead.